Organisational Review for Development Effectiveness Unit in South Asia Department of World Bank (2013)

websitebuilder-hub • 27 December 2021

The director responsible for the operational services and quality department (120 staff) in a large organisation (800 staff) asked Open Cities to carry out an assessment of stakeholder views on the services provided by his department. 

The purpose was to provide a base line briefing for his successor. The department (whose staff are based in 8 different countries) is responsible for all financial management of projects, procurement issues and operational quality of projects.

Open Cities carried out interviews with senior directors responsible for key sectors as well as directors responsible for country offices. These interviews were carried out by telephone from London as well as in person at the office headquarters in the USA. We also developed and circulated an electronic survey to all staff in the organisation asking for their views on the department's services.
We produced a first draft report based on our findings which we discussed with managers working for our client. Based on their feedback we were able to produce a rounded evaluation and highlight a small number of strategic improvements that would help the department to do better. The report was very well received and managers have developed their own improvement action plans based upon it.

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